Updated Support Policy


We have a new policy regarding the payment of support requests.

Our new site integrates your user account with our support system, allowing you to have one username and password to access our support center and make important changes to your account. This change has required us to upgrade our support system, so there are a few key changes to keep in mind:

  1. Your old "HelpDesk" account is no longer available under your previous username. You will need to create an new account on our website. You can do this by going to http://www.eoncode.com/account/register or by clicking on the "Register New Account" on the upper right corner of our site.

  2. Because your account will be new, we will need to activate it before you can use the new support system. Please register a new account as soon as possible so our staff can activate your account.

  3. A new policy regarding support will be in effect with the new website. We will no longer be asking for your credit card information after a support request, nor will we be storing your credit card on file for support services. We will be implementing a credit system to streamline your support needs. This new policy does not change the support terms outlined in your license agreement, it just simplifies and secures your method of payment. For details on this new policy, please go to http://www.eoncode.com/support/knowledgebase/article/2 after your account has been activated.

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